Price
The price includes 10% VAT for the accommodation and 20% VAT for the extras.
Payment
The deposit of 30.0% is to be paid upon reservation.
Invoice
Your invoice will be sent to you by the establishment after your stay.
Reception conditions
Arrival time: from 4:00 pm to 7:00 pm
Departure time: from 8:00 am to 11:00 am
Cancellation conditions
- 30 days or more before arrival: you will be liable for 50% of the total amount of the stay.
- Between 29 days and the day of arrival or no-show: you will have to pay 100% of the total amount of the stay.
Info: a cancellation link allowing you to cancel this reservation will be sent to you in the reservation confirmation email.
Additional conditions
Establishment open to children and babies (age 0 to 12 years old)
Animals are not allowed.
Use of the reservation area
The KE-booking service is managed by KAMYAB-editions, 33 rue du maquis de Chambarand, 38210 Tullins – France, registered n° 537 515 082 at the RCS of Grenoble. These terms and conditions apply to the reservation and purchase of services related to travel and tourism and to all services available directly or indirectly online, by e-mail or by phone.
The user must be at least 18 years of age, be legally capable of contracting and using the site in accordance with the General Terms and Conditions of Sale. The user is financially responsible for his or her actions, except in the case of fraud, which it is his or her responsibility to prove, and also guarantees the truthfulness and accuracy of the information concerning him or her provided on the reservation space made available to him or her.
Confirmation of order
The user will receive by e-mail the order confirmation which will include the essential elements such as the identification of the service(s) ordered and the price.
Cancellation of orders
Cancellation conditions are directly accessible on the reservation space beforehand when booking in the GTC and mentioned on the order confirmation. Any cancellation must follow the following procedure: in your confirmation email, you can click on a link allowing you to request the cancellation of your stay. You may be liable for an amount corresponding to a percentage of your stay according to the special cancellation conditions above (see §5). For any cancellation request, the date used for the calculation of the fees will be the date on which you fill in the cancellation form or send your e-mail. If the cancellation is not transmitted to our services, the rate retained for the cancellation will be that of the no-show as indicated above. KE-booking reserves the right to cancel any abnormal order because of its price or its composition. KE-booking will inform the customer as soon as possible and will refund the sums received at the time of his reservation. When making a reservation, the provider, in case of impossibility to honour the booked service, has the possibility to cancel the reservation until 12.00 a.m. of the next day. In this case, the totality of any sums paid will be credited back to the card used to confirm the reservation.
Documents of stay
The documents of stay issued concerning a service ordered via the reservation space of KE-booking are sent to the email address mentioned by the user when ordering. The e-mail summarizes all the information concerning the stay (reserved rental, number of persons, price…) as well as the contact details of the Château de Salvert. If the sending of the order confirmation e-mail is impossible due to an error made by the user in entering his details, neither Le Château de Salvert nor KE-booking will be held responsible. The user can recontact our services by sending an e-mail to the following address: info@salvert.com or to the reservation site at: service-client@ke-booking.com.
Evidence
It is expressly agreed that, except in the case of manifest error on the part of Château de Salvert or KE-booking of which the user would bring back the proof, the data stored on the KE-booking reservation platform are proof of the orders placed by the user. The data on computer or electronic support constitute valid proof and, as such, are admissible under the same conditions and with the same probative force as any document which would be established, received or kept in writing. Acceptance of the general terms and conditions of sale at the time of booking constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.
Right of withdrawal
The user is informed that, pursuant to Article L. 121-20-4 of the Consumer Code, all services offered on the reservation platform of KE-booking in the name of the Château de Salvert are not subject to the application of the right of withdrawal provided for in Articles L. 121-20 and following of the Consumer Code regarding distance selling. As a consequence, the benefits and services ordered on the reservation space are exclusively subject to the cancellation conditions provided for in the present and/or in the applicable Particular Conditions.
Awards and regulations
All the prices of the services which are communicated on the space of reservation are mentioned in Euros, including all taxes and excluding local and stay taxes. The tourist tax, collected by the commune is fixed by the latter and is to be paid directly on the spot at the Château de Salvert. The prices presented on the reservation space can be modified at any time, without notice. These modifications are not applicable for bookings already confirmed. The payment of the services ordered by the user at the Château de Salvert through the reservation space is made to KE-booking on behalf of the Château de Salvert. At the time of the order, the user communicates his banking information by means of the secure payment system of the Caisse d’Epargne. Only payments by credit card from the Carte Bleue, Visa, Eurocard/Mastercard networks are accepted. Depending on the service providers, the payment of the order can be made in one of the following ways: A credit card imprint and the payment of the totality of the stay or a deposit by credit card and the balance on site at the Château de Salvert.
Security of your bank data
KE-booking uses the latest technology to give its online payment system the highest reliability. The confidentiality of information is guaranteed and secured by an HTTPS protocol. Bank data are only collected by our partner the Caisse d’Epargne which systematically checks the validity of access rights during payment and encrypts all exchanges. Our procedures comply with PCI DSS and 3D secure standards. The system accepts CB, VISA and MASTERCARD cards.
Obligations of the user
Any non-payment on the part of the user, whether total or partial, will result in the suspension of the execution of the reservation, the resulting costs being borne by the user, without prejudice to any action that may be taken against him/her.
Insurance
No insurance is included in the prices proposed on the reservation space. Therefore, it is recommended that the user takes out an insurance contract covering the consequences of certain cases of cancellation and the assistance contract covering certain specific risks, in particular repatriation costs in the event of accident or illness.
Protection of the user’s data
In accordance with the French Data Protection Act of 6 January 1978 amended by Law 2004-801 of 6 August 2004, the user has the right to access, modify, rectify and delete data concerning him/her at any time. The user may exercise his/her rights at any time by contacting the Château de Salvert, by post: 33 Rue de Salvert, 49680 NEUILLE (ideally, by registered mail with acknowledgement of receipt), or by e-mail at info@salvert.com accompanied by a copy of an identity document.
The reservation space is regularly declared to the CNIL, under the number. The information communicated by the user on the reservation space allows the processing and execution of his orders. This information is essential and mandatory in the pages of the reservation space.
A non-payment due to the fraudulent use of a bank card will cause the registration of the contact information related to the order of the user who is at the origin of this non-payment within a payment incident file implemented by the bank used and placed under its responsibility.
Applicable law
The General Conditions are subject to French law. In case of dispute, not having been able to be the subject of an amicable agreement, only the French courts are competent. In the event that one of the provisions of the General Conditions is declared null or ineffective, this provision shall be deemed to be unwritten, without affecting the validity of the other provisions, unless the provision declared null or ineffective was essential and decisive. Any case of force majeure shall suspend the obligations hereunder affected by the case of force majeure. It exonerates from all liability the party that should have performed the obligation thus affected.